Charging starts immediately even when on schedule?

General Discussion
1

The last three times I’ve plugged my charger into my car it has started charging immediately, but I have a schedule set up and I’ve been plugging it in before the schedule is due to start.

The last time I unplugged, turned the schedule off and back on again, and plugged in again and it still started automatically.

Any idea why this might be?

2

Hi Ben,

Thanks for getting in touch and sending the information.

It seems that perhaps the charger is either offline (and have been power cycled but still remains offline), the charge now command/button is enabled which would start the charging straight away or car is plugged in in solar diversion mode (outside schedule) when you are exporting over the minimum limit.

If you have an E2 and when the car is plugged in the LED lights in the charger are light/electric blue it means that the charge now mode is enabled. A dark blue LED light would indicate the charger is waiting for the schedule.

If you could please email support@evnex.com with your charger’s serial number and/or location address we will be able to check the charger logs/settings and investigate this further.

Thanks for your help.

Kind regards,

Pedro

3

Thanks Pedro.

The charger often initially comes up as offline when I open the app, but then seems to connect.
Confirming that I am now getting the light/electric blue (charge now) rather than the dark blue (waiting for schedule) that I used to get. I will email through the serial number when I get home from work tonight.

Thanks,
Ben

4

Hi Ben,

Thanks for that, I have replied to your support request.

Basically we can revert to schedule mode by pressing and holding the evnex button in the front of the charger for 2 seconds until it disables charge now action. The button can activate or deactivate the charge now command.

Please let us know if you need any further assistance.

5

Thanks Pedro.

I’ve just had a play with the charger, it was showing the white light - but it wasn’t “breathing”. When I plugged it in, it briefly went blue (waiting for schedule), and then green and started charging.

I tried toggling to “charge now” mode like you suggested and back again, but still the same result.

I’ve done a power cycle on the charger, and the white light is now “breathing” again, and it now functions normally and goes to blue “breathing”, waiting for schedule as I would expect.

6

Hi Ben,

No problem at all, that is interesting, usually the charger would start charging briefly if the there was a power cycle while the car is plugged in and before it connects to the server or if there was a power cycle and charger remained offline.

Good to hear it is now behaving as expected, please let us know if it happens again and I will get the hardware team to investigate.

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