E2 charger fault

E & X Series Charge Points
1

Hi there.

My E2 charger has started throwing a red fault light shortly after charging begins. The app tells me that the “charger has lost connection to the server”. Is there anywhere I should be looking for more detailed information? I’ve only had the charger since about November last year so not very experienced with it. It has worked perfectly up until the last few days.

Any advice would be gratefully received.
Thanks in advance.

2

Hi there.

Have you by any chance been in touch with our support team via phone or email? They are the best place to contact for a swift response.

You can email them on support@evnex.com, or call on 0800 395 007 (NZ) or 1800 959 377 (AU).

Kind regards,

Tom