Hi,
First time using the charger. App is saying i cant charge due to home load when only the lights are on. Ive tried forcing starting and it wont charge.
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Hi there,
Thanks for getting in touch. Our support team will take a look and get in touch as soon as possible. Could you please email support@evnex.com with your charger’s serial number or location details and we will investigate and get back to you.
We will then reply here so the community forum can see the resolution.
Hi There,
Just for any readers, after investigation, it seems that the Current Transformer settings were incorrect, which have been rectified and the charger is operating as expected.